Don't like people? Introvert. Prefer to stay home reading a book rather than going to a party? Introvert. Love to stay alone and hate loud crowds? Introvert. When we think of a person being an introvert, we often associate the above-mentioned characteristics with them.
Does the term poker face— or game face in the sports arena—apply more often to introverts? LH: Yes, especially when the introvert is listening or reflecting on something. That's because introverts. Some of the Best Poker Players are Introverted It is true that some of the top players in the global poker arena are introverts. This does not necessarily mean that introverts are better at poker.
Jul 23, 2015 Well, maybe not 'poker face' as much as 'resting b.tch face,' but the point remains that introverts are generally hard to read. So much is happening inside their heads, that not a lot gets translated to outward expression. If you need someone to keep a secret, an introvert is generally a solid bet. Are your facial expressions expressive or just a poker face? The whole point here is that your subtle, self-aware, introverted hints to the opposite sex probably don't constitute flirting. You are probably too inside your own head, and impart a lot of value and meaning to small gestures that aren't always picked up by others. Jay Scott Greenspan (born September 23, 1959), known by his stage name Jason Alexander, is an American actor, comedian, singer and director.Alexander is best known for his role as George Costanza in the television series Seinfeld (1989–1998), for which he was nominated for seven consecutive Primetime Emmy Awards and four Golden Globe Awards.
We mistakenly believe that the difference between extroverted and introverted people is like reserved versus sociable. Such loose understanding of introversion makes us blindly attach a stigma to people who are, in fact, warm, creative and sincere.
I was making the same mistake without giving it much thought until I happened to spend a couple of years living under one roof with an introvert. But before I start busting common myths about who we usually call wallflowers, let's learn who an introvert actually is.
As the theory goes, introversion is a complex phenomenon that includes a rich gamut of personality traits which, back in the past, were often considered to be negative ones. Today, with much investigation of human mind extroverted qualities are no longer thought of as purely negative ones. Besides being shy, reserved or even rude, introverts are often thoughtful, outspoken and creative.
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But 5 years ago when I was a freshman I had no idea about who introverts really were. Truth be told, I even didn't care about it at all, until I was settled next to a true introvert, as I thought then.Ellen was two years older than me. When I first entered my dorm room carrying bags twice heavier than I was, she met me with her poker-face. Apparently, she wasn't expecting anyone. I wasn't happy with my neighbor either. But I was confident that finding common ground would get easier in time.
So it did, though at first, Ellen seemed to me a solitary always crammed with books. But the more time I was spending with her I was discovering that being an introvert doesn't necessarily mean being weird or shy. Here are ten myths I debunked when living with an introvert.
1. Introverts are solitaries
Though introverts enjoy spending time alone, they will gladly go to the movie or concert with a few but time-proven friends. Ellen told me that being around people for a long time drives her crazy. She feels drained and needs to restore her energy. That's why she prefers quiet places where she can read a book or watch her favorite TV series.
Read also – 5 Precious Lessons to Learn from True Introverts
2. Introverts are irritated by other people
Quite on the contrary. Introverts need communication and love. They just want to get to know people closer before becoming friends with them. It usually takes much more time than for an extrovert. Introverts usually have a few but time-proved friends.
I remember how Ellen called her best friend every evening. They talked much, and it made me feel confused. What could they be discussing for such a long time almost every day? Undoubtedly, such people have difficulties making friends, but once they let someone in, they become friends for a lifetime.
3. Introverts are self-centered
It may seem so, but when you get to know one of these people closer you understand that they tend to be overly concerned about different things. They like analyzing life situations which extroverts usually give no thought to.
Whenever some problem occurs, they look for the answer in their inner world. The thing that I admired about Ellen is that she never gave up on an issue if she couldn't find a solution to it. She would spend hours meditating over the problem until she came up with the answer.
4. Introverts are ‘out of this world'
Introverts are different. Not to say that they are weird or freaky. They simply differ from the crowd in the way they dress, perceive the world or solve problems. For example, Ellen always had her viewpoint. Her thinking never coincided with popular opinions.
But she never insisted on taking her ground when we were discussing something. She just expressed her thoughts that often challenged popular opinions.
5. Introverts are too reserved to pay attention to other people
Though introverts are reserved and don't talk much, it doesn't mean they are alienated and pay no attention to what is happening around. Once I came down with the flu. I was feeling awful and couldn't even get up. Ellen set me on my legs.
She did everything a caring mom would normally do for her child. Though she was crammed with college tasks, she cooked me chicken soup, went to the drugstore and called me every hour to find out how I was doing. Introverts are sympathetic and very caring when it goes about people they've let in their life.
6. Introverts can't stand when someone is complaining
And who can? But introverts won't interrupt you. They will patiently listen to all your grumbling and give a sound piece of advice. But don't expect them to be emotional about your talk. They prefer listening closely and analyzing your words to give their unique solution to the problem.
7. Introverts are bad team players
They don't like crowds, but when it comes to teamwork, they are irreplaceable players. But there should be 3 or 4 members in the team for an introvert to participate actively. Otherwise, it will take much time for them to get to know everybody.
Read also – 7 Simple Ways to Make an Introvert Feel Appreciated
8. Introverts are inattentive
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It is strange how absolutely different qualities coexist within one personality. Introverts like daydreaming yet they are extremely attentive to details and remember everything. Ellen could memorize every tiny thing that most people would overlook. She remembers phone numbers, birthdays and other big and small events.
9. Introverts need to be alone to recharge their life energy
At times we all need to be alone to restore our life balance. One month after we met, Ellen knew when my birthday was and could dial my phone number from memory. How did she do it?
10. Introverts are just introverts
After I spent two years living side by side with Ellen, I changed my mind about introverts. First, I learned what sort of people they were, and then I changed my attitude towards them.
I have come to realize that introverts aren't a stigma. They are normal people who like being alone more than others. They are creative and delightful people to chat with. We are still friends with Ellen who calls me every week and sends me her congrats on every special occasion.
SubscribeCustomer service is no easy job, no matter what your personality type is. It takes real skill to handle angry customers, difficult questions, and complaints with grace and aplomb. Despite its reputation, customer service can be a rewarding job – you get to make someone's experience better as it pertains to a product or service. You can turn someone's day around. You can be the human at the other end of the phone call, the good experience in the store, and totally turn someone's day around when they're stressed.
But what does a customer service position mean for the introvert? After all, any job that requires an introvert to deal with people is not ideal, right? It's not that simple – introverts can be some of the best customer service representatives, and here's why.
Why Introvert Can be Great at Customer Service
- They know when to keep their thoughts to themselves.
It takes a good dose of self-control to be in a customer service position. You might find your customers irritating, stupid, annoying, or overly sensitive. You might feel the need to tell them off or go give it to a punching bag. But the grace of the introvert doesn't let this happen. The introvert has fantastic poker face. They will never let a customer know how they really feel, as they're guarded and private and know how to put on a happy face.
- They're excellent listeners
Good customer service doesn't mean the customer is always right, but it means the customer is always heard. The introvert gives space for the angry customer so they can air their grievances and communicate what they need to say. This is essential in customer service. If the customer feels like they were heard and that the company is doing everything in their power to correct the situation, they're more likely to leave with a better feeling.
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- They represent the company well.
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Introverts tend to have a more reserved personality, which means that they are excellent at professionally representing a company or service. They're far less likely to say something they don't mean, say something the customer will misinterpret, or misrepresent the company. Instead, introverts are wonderful stewardesses and stewards. They know how to fit inside a narrative, and they can present themselves with absolute class and grace.
- Introverts are patient.
Customer service takes stamina, because you have to deal with customer after customer, day after day. The introvert is typically a patient person who can ride the wave, listen through inquiries, and stay creative at problem solving with the customer. Most importantly, the customer is likely to sense the patience of the introvert, leading to a more relaxed customer service experience for both parties.
- Introverts are focused.
When you're in customer service, you need to focus on the problem at hand. You need to be with the customer 100 percent so you can wrap your brain around the issue and actively work to solve it. Many introverts have the laser-sharp focus needed in a customer service position. You are unlikely to find an introvert slacking off with his coworkers, shirking his duties to chat it up with others, and wasting time. The introvert quietly stays on task and is an employer's dream.
- They don't dominate conversations.
In the same vein as being an excellent listener, introverts aren't ones to dominate the conversation with a customer. We've all had that super extroverted customer service representative that made us feel on-edge. Often, we just want a customer service rep to help us solve a problem, so we don't want a chatter box. The introvert facilitates trust with customers by tending to their needs instead of initiating gossip.
Why Customer Service Can be a Challenge for the Introvert
Despite the strengths that introverts bring to the customer service industry, it's not an easy career. Even 30-year veterans in customer service still have very stressful days.
- Introverts with social anxiety might find themselves stressed out in a customer service position.
It's not easy getting yelled at by customers, especially when you didn't do anything wrong. Being in customer service feels like you're the messenger that people are shooting, and it can wear down anyone with social anxiety and spill into their non-work life.
- Customer service requires excellent phone skills.
Many introverts hate phones. They hate when they ring, they hate picking them up, and they have a hard time holding a decent conversation when they can't see the other person they're talking to. It can be very anxiety-inducing for the introvert to always be answering calls. Often times, they will let the phone ring a couple times while they rehearse their greeting, putting the introvert constantly on edge.
- The introvert can feel extra stressed out when a customer gets angry with them.
Introverts tend to be very sensitive to the emotions of others, which makes anger a particularly strong and difficult emotion for introverts to handle well. They end up panicking and spiraling into anxiety, and they worry about what their boss is going to say, whether they'll lose their job, and what their other coworkers are thinking. It can be hard to solve problems when you're so deeply affected by the emotions of others.
- Sometimes introverts might feel like they have to talk to a customer, instead of genuinely wanting to engage with them.
Being an introverted customer service representative means feigning interest. These customer service reps are amazing actors. But there's no harm in this as long as the customer can't sense this. As long as the introvert stays engaged, keeps a smile in her voice, and remains as helpful as possible, they don't necessarily have to be all-in.
Some companies actively look for more introverted people to hire as customer service reps. This is intriguing, and tells us that introverts are typically wonderful at handling customers. So if you're interested in a customer service job and also happen to be an introvert, give it a shot! You might end up making someone's day, over and over again.
